FAQ - Frequently Asked Questions

Q Why sometimes do candles only burn in the middle and not out to the edge?
A This is referred to as the burn pool, which should reach out to the edge of the glass. The first time you light the candle, allow it light until all the wax turns to liquid at the top - this means it has reached the edge of the glass/tealight edge. This will prevent the candle burning in a funnel leaving a lot of unused aromatic wax hugging the edge of the glass.

Q Why do I see heavy black smoke with some candles in comparison to Céadfaí candles?
A We do not use petroleum based products or fragrance which is synthetic. Some candle makers advertise they use a natural wax but then still use fragrance which is synthetic. We don't take half measures! We use natural products which are plant based. This means there are only naturally grown base ingredients which cause naturally occurring chemical reactions. So no heavy black smoke as evident from synthetic ingredients. There will always be a little smoke of course as you are burning a candle! Keeping the wick trimmed and not burning candles near a draught will ensure even less smoke.

Q How do I best use Céadfaí products?
A  Please see further product information below which offers safety advice and tips on use.

Q What does Céadfaí mean?
A  It's Irish (gaeilge) for Senses.  

Q Can I return products if I'm unhappy with them or find a fault?
A Yes of course. We want you to be totally happy with our products, if you're not completely satisfied please let us know. We do our best to ensure all products are of top quality. However as with everything in life, there are bound to be minimal issues where for example one in a hundred or so wicks may not burn perfectly. We'd prefer if there is ever an issue that we hear about it asap so we can do our best to resolve it. Constructive feedback is always welcome.

Q Why are some candles white and some more creamy/yellow?
A We use natural essential oils. These oils vary from pale/opaque to dark orange/brown. So a variation in colour will result from when different oils are used.

Q What products are used in the candles?
A Natural plant based wax, natural essential oils (organic as much as is possible) and lead free eco wicks.


Product Information:

Candles/melts - Pure Range
Our Candles are made from natural vegetable/plant wax bases with essential oils for fragrance.
A safer option over the many commercial brands who base their products on carcinogenic
petroleum/synthetics/chemicals. ​Enjoy indulging your senses in a safer way.

Our large candles burn for up to 50 hours, medium up to 40 hours, small candles up to 20 hours.
Our tea lights burn for up to 4 hours each.
 
CANDLE CAUTION:
​* For best effects burn for a minimum of 2 hours up to a max of 4 hours at a time
* On the first lighting allow the candle to burn until the burn pool reaches the edge of the glass/container. This helps to ensure
    the candle burns evenly all the way down without the edges left unused/stuck to the glass/container edges.  
​​* Use a candle size relevant to the room to maximize the aromatic therapeutic experience - the smaller the room the higher the fragrance
√ Burn within sight, in a draft free area             √ Burn on a heat resistant stable surface           √ Keep the wax pool free of debris
√ Keep candle wicks trimmed to 1/4"                 √ Keep in a cool place                                              
X Never leave a candle unattended                     X Never burn a candle for longer than 4 hours at a time

WAX MELTS CAUTION: ALWAYS KEEP WAX MELTS OUT OF REACH OF CHILDREN& PETS
√ Remove from packaging, break off a small piece for melting at a time.
√ Use with a suitable wax melt device, in a well-ventilated area away from flammables
√ Use with a suitable wax burner. If ceramic/traditional ensure at least 2" clearance between the flame and the underside of the melt bowl
√ If using an electric pot, always use one that has been EU safety certified.
X Never add water. Never melt near flammable materials. Never move or tip melting wax. Never melt for more than 4 hours at a time.​

Diffusers & Home Fragrance - Safer Range
On opening box, remove the reeds. Remove the glass container. Unscrew the silver/gold lid, remove the plastic holding insert, replace the silver/gold lid. Place the reeds down into the bottle and spread them apart from each other. Sit on a steady shelf/area out of reach of children and pets. Enjoy the aroma for up to six weeks. Note, it takes a few days for the reeds to soak up the oils, and allow the scent to flow. 

Remember the size of the room will dictate how strong the smell is. For example in a small room such as a utility/bathroom there will be a stronger impact than in a large living/dining/open plan room. ​

CAUTION: KEEP OUT OF REACH OF CHILDREN & PETS
X Never place near a naked flame or a heat source.
X Never attempt to light a diffuser reed/stick.
X Avoid contact with skin and eyes.
X Do not place on polished, painted, plastic, leather, fabric surfaces or on electrical appliances as accidental    spillage may cause damage to some materials.

CAUTION FOR ALL AROMATIC PRODUCTS:
X Caution for use for anyone who may suffer from allergic reactions/perfume/aroma sensitivity. If in contact with the skin wash with soap and water.